Refund policy

Last Updated: September 21, 2026

Return & Refund Policy

Thank you for shopping with Mcgor.

Mcgor is committed to providing reliable lighting products and a clear, straightforward shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product according to the terms below.

1. Return Window

We accept eligible returns within 30 calendar days from the date the order is delivered.

To be eligible for a return, the product must:

  • Be purchased directly from mcgor.shop.
  • Be returned within 30 calendar days after delivery.
  • Be unused or in resalable condition.
  • Include all original accessories, manuals, packaging materials, and other items included with the original order.
  • Not have been damaged through misuse, improper installation, modification, accident, or normal wear and tear.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs or video showing the issue.
  • Photographs of the product packaging when applicable.

After reviewing the information, we may provide a replacement, replacement parts, or a refund, depending on the circumstances.

For products confirmed to be defective, damaged during delivery, or incorrectly shipped by Mcgor, Mcgor will cover the applicable return shipping cost.

3. Change-of-Mind Returns

If you simply change your mind or no longer need the product, you may request a return within the 30-day return period, provided that the product meets our return conditions.

For change-of-mind returns, the customer is responsible for the applicable return shipping cost unless otherwise stated by Mcgor.

4. Non-Returnable Situations

A return may not be accepted if:

  • The return request is submitted after the 30-day return period.
  • The product has been used, modified, or damaged by the customer.
  • The product is missing essential components or accessories.
  • The product has been damaged because of improper installation or use.
  • The product was purchased from an unauthorized third-party seller.
  • The product cannot reasonably be returned in its original condition.

5. How to Request a Return

Before sending a product back, please contact us at:

Email: support@mcgor.shop

Please include your order number and the reason for the return.

Do not send a return package to the business address listed on this website unless our customer service team specifically instructs you to do so.

We will provide return instructions when your return request is approved.

6. Return Inspection

After we receive the returned product, we will inspect it to determine whether it meets the return requirements.

Return processing generally takes 5–10 business days after the returned item has been received and inspected.

7. Refunds

If your return is approved, the refund will be issued to the original payment method used to place the order.

Refund processing generally takes 5–10 business days after the return has been approved.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet entered the fulfillment process, we will make reasonable efforts to cancel it and issue a refund.

Once an order has been shipped, it may no longer be possible to cancel it. In that situation, the customer may use the return procedure described above.

9. Contact Us

For return and refund questions, please contact:

Mcgor
Xiangyang Pipeline Cleaning Service Co., Ltd.
Room 810, 8th Floor, Building 1, Qinyang Guangcheng
Changzheng East Road, Fancheng District
Xiangyang City, Hubei Province 441800
China

Email: support@mcgor.shop